We want you to be happy with everything you buy from Hadfields. If something isn't right, bring it back and we'll sort it — refunds below are in addition to your statutory rights under the Consumer Rights Act 2015.

Change of mind

• Unopened, in-date, non-perishable goods can be returned within 14 days with a receipt for a full refund to the original payment method.
• Perishable goods (fresh, chilled and frozen lines) can't be returned for change of mind — but if there's anything wrong with them, see below.
• Gift cards, National Lottery tickets, newspapers and magazines are non-returnable.

Something wrong with your purchase?

If a product is out of date, damaged, faulty or not as described, bring it back (with the receipt where possible) and choose a full refund or a replacement. This applies to everything we sell, including fresh and frozen goods.

Card refunds

Card refunds are processed at the till back to the original card and normally appear on your statement within 3–5 working days. We'll need the card used for the purchase and a receipt or bank statement line.

Delivery orders

If a delivery item is missing, damaged or out of date, tell the driver or call 07438 087276 on the same day and we'll refund or replace it on the next round.

How to reach us

In person at 214 Rosliston Road, Burton-on-Trent, DE15 9RF; by phone on 07438 087276; or by email at [email protected].

Last updated: October 2026.